A R T F A Q s
Do you take commissions for paintings?
1
Depending on the project and my current schedule, I might! Message me through the contact form on the ABOUT tab and we’ll discuss.
Why do you require a non-refundable 40% of the total price up front on painting commissions?
2
Any creation of art takes three crucial things: time, skill and supplies.
Ideally, we'll have communicated well and you'll love the finished work when presented to you! That's always my goal.
On the off chance you decide you don't want the painting, well ... that doesn't change the time, skill and supplies I put into your commission. I can't get that time back, and it costs money to replenish supplies.
Taking a non-refundable 40% of the commission up front gaurantees that our agreement for me to make art for you is honored by both of us.
Of course, my goal is to work with you on your commission to make sure that you absolutely love it. So the up-front cost should not be anything to worry about!
Why is it taking so long for my oil painting commission to be finished?
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Oil painting is not an overnight project. When you request a commission, I will give you a pretty accurate estimate of how long I think the piece will take to produce. It will be included in your invoice, and I will update you with my progress as work goes along.
Oil paint takes time to dry between layers, and then it has to cure before it is varnished and ready to ship. Pet portraits average 6-8 weeks for me to finish and ship. Something larger and more complicated could take longer. The time estimate for your painting will depend on the size, composition and level of complication that you are requesting.
Keep in mind also that I am working on more than just your painting - I have a rotation of time slots available for commissioned work, which means I'm usually working on multiple pieces in the same spans of time. I can work on one while the others dry between layers.
Barring any unforseen circumstances, your painting will be done on or very near the estimated date given to you. If there are any unforseen complications, I will communicate wtih you as I work, to make sure you are aware.
B O O K I S H F A Q s
Why does it take you so long to write sometimes?
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Well, it could be any number of reasons. For one, I take the time to craft the story how I want to, and I try to give it the right amount of editing/revision/polishing to make it as good as it can be. For another thing, I have Fibromyalgia, which sometimes affects how I think and process, and it's just tough to get words on the page on those days. And finally - I'm a human, with a life, and I'm just trying to be creative in it. I can't promise I will get my stories out at a lightning fast, devourable speed - but I can promise that when I do, they will be as good as I can craft them.
I love your stories and characters - can I write/publish fanfic with them?
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While I am grateful that you enjoy the worlds and characters I've created, I don't support or entertain fanfiction of my work. My characters' stories are mine to tell. I encourage you, however, to learn what it is about my story and characters that inspired you, and use that inspiration to craft your own characters and your own worlds. There is always room for new stories, new characters and new worlds in fantasy fiction, and I would love to read the new things that you come up with!
Can I create fan art based on your stories, characters and worlds?
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I appreciate fan art - as an artist myself - and I would be glad to see artistic works based on my stories, characters, and worlds. Seeing how you envision what I've written is a pleasure!
I do not, however, support fan art that puts my work into narrative art forms (comic or graphic novel) to tell new or different stories with my characters than what I have written. My characters' stories are mine to tell. I will also never support if you use Generative AI to create. Period. No excuses.
SITE POLICIES
Shipping Policy
All orders in the United States will be shipped ground.In-stock items ship within three (3) days. International orders ship USPS first class. If you would like insurance on your package, or your order delivered faster,please message me or include this in your message when you place your orderso that the extra cost may be applied. Shipping costs include packaging and handling.
INTERNATIONAL SHIPPING:Some countries require additional Customs fees when shipping outside the United States.Customs departments may also keep your package for days or weeks before completing delivery to you.You as the purchaser are responsible for any fees you may be charged by customs.
Return & Exchange Policy
I accept returns and exchanges on bookmarks and unsigned bookplates.Contact me within: 14 days of deliveryShip items back within: 30 days of deliveryPlease contact me if you have any problems with your order.The following items can't be returned or exchangedBecause of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:Custom or personalized ordersDigital downloadsReturns and exchange detailsAny other items may be returned within seven (7) calendar days, however you will be asked to pay shipping. If you have any concerns regarding your purchase, message me and I will do my best to make sure you are satisfied with your order.
If your package is received damaged, save the carton and notify the carrier concerning the damage.
All claims must be made by email within seven (7) days of receipt of the shipment.
A full credit (including shipping charge) or exchange will be made if the item is defectiveor I made an error in shipping or order processing.
Additional Policies
What taxes and fees are applied outside the United States? Recipients may be responsible for paying duties and taxes. Please check withyour local tax department/custom office for details on estimated fees.
What happens if you mess up my order? Every effort has been made to make all orders accurate and complete,but I am also human. Please notify me of any inaccuracy that is worth mentioningand I will do my very best to make sure you’re happy with your purchase.Privacy PolicyOur website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. We collect such Non-personal and Personal Information for the following purposes:To provide and operate the Services;To provide our Users with ongoing customer assistance and technical support;To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you don’t want us to process your data anymore, please contact us at marcydeweymahoney@gmail.com. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Marcy Mahoney | Farringlen Press
P.O. Box 6997 • Burbank, CA • 91605